Return and Refund Policy

1. Return Window

EYNRIXA accepts return requests within 30 days of delivery.

To qualify for a return, the item must be returned in its original condition, unused, uninstalled, and in the same condition in which it was received. The item must also include its original packaging, tags, accessories, and any accompanying materials.

A valid proof of purchase is required for all returns.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@eynrixa.com

If your return request is approved, you will receive return authorization, a return shipping label where applicable, and step-by-step return instructions.

Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can review the issue and arrange an appropriate solution.

You may be asked to provide photos, videos, or other supporting information to help us verify the issue.

4. Items Not Eligible for Return

Certain items are not eligible for return, including but not limited to:

• Perishable or consumable goods

• Custom-made or personalized items

• Personal care or hygiene-related products

• Hazardous materials

• Flammable liquids or gases

• Original shipping fees paid at checkout

• Sale or clearance items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting your return request.

5. Exchanges

To receive a replacement as quickly as possible, we recommend placing a new order after your return has been approved and processed.

This helps ensure faster fulfillment and product availability.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed.

Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: support@eynrixa.com

7. Return Address

Please do not send any item to the return address without obtaining prior approval from our customer support team.

Approved returns should be sent to:

Zhijian International
Room 101, Building A
Tianyou No. 2 Industrial Park
No. 24 Xintang Road
Xintian Community, Fuhai Subdistrict
Bao’an District, Shenzhen, Guangdong
China
Reference Code: ZJ1159